Q: Are all of your products organic?
A: At this time only certain products and ingredients are organic. We are passionate about creating a product that is the highest quality in application, ingredients, and formula. With these three requirements being of upmost importance, as more organic ingredients become available we will continue to add and change our line to reflect this.
Q: Are your products tested on animals?
A: None of our products or ingredients are tested on animals. Ever. We are animal lovers and have several four-legged family members, so it's an issue close to our heart.
Q: Do your products or brushes contain animal ingredients?
A: Our cosmetic brushes are considered vegan. Most of our formulas are botanical, however, some items such as pencils do contain animal by-products such as beeswax and lanolin instead of synthetics from a lab that could potentially harm the user.
Q: Are your products Gluten-Free?
A: With so many people experiencing sensitivities and auto-immune disease this is a real concern. We have made sure that Gluten-Free products are clearly indicated on our website and ingredient information sheet.
Q: There's a lot of talk about Parabens, Phthalates, Sodium Lauryl Sulfate (SLS) and a lot of other scary chemicals. Do you use this stuff?
A: We are a natural cosmetic line meaning we stay far away from harmful chemicals. We are excited to be doing what we love at a time that the consumer is educated and cares about what is going into their products and ultimately in their body. With a Doctor in the family who is a great source of information, we strive to update you on ingredients, health, and hazards via our blog. We also encourage you to do your own research. Some of our favorite sources are: ewg.org and mercola.com
Q: I took the beauty quiz and still have questions about my desired look. Can someone help me?
A: If you feel like you need more customization or need more personal assistance with colors or how to apply, you came to the right place! We offer consulting with our professional makeup artists on a per hour basis. Right now this feature is only available via face time. For more information please e-mail firstname.lastname@example.org
Q: I feel your 3 foundation shades to be a bit limiting. Will you be adding more in the future?
A: After years of hands on experience we have found that most of our clients complexions work with the 3 neural blends we offer. It is also important to note that our formula is activated by the warmth of skin to adjust to your own complexion. With this in mind, if you still feel your complexion does not work with what we offer, please contact us at email@example.com to discuss our custom blend options.
Q: Will you add more color choices in the future?
A: Since we have composed our line of classics that look beautiful on virtually everyone, we will only add if we see something missing. We may also add seasonal colors for new inspiration. We want Moi to be the products you use without having to think. Like a French woman who knows a crisp white shirt is always in style, a Moi face is timeless.